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FAQ'S

Have a look at our frequently asked questions, if you don't find what you are looking for, please don't hesitate to send us a message. 

  • Do I need to subscribe to buy a Treat Box?
    Absolutely not, you can buy a one off purchase on any of our products. We also offer the option of a monthly subscription for hassle free treats each month. If you choose a monthly subscription we do all the leg work, your monthly treat box will be delivered on the same day every month, less hassle for you and more treats for your pooch.
  • Can I cancel my subscription?
    Yes, you can cancel your subscription at any time. Please contact us at logansnaturaltreats@gmail.com or send us a message using the contact form at the bottom of this page. We can suspend or cancel your subscription at any point. The sooner you let us know, the quicker we can process your request.
  • How do I store my treats and do they have an expiry date?
    All our dog treats should be stored in a cool, dry place away from sunlight. Due to the natural drying process, our treats have a longer shelf life and will last a minimum of 3 months up to 6 months.
  • My dog has allergies can you accommodate this if I was to order a treat box?
    We often get asked if we can swap out treats in our treat boxes or bundles. We are happy to swap out treats for any reason. Please let us know when you check out which item you want us to swap. We will replace this with a similar item. Please note that if your dog has severe allergies, our treats will not be suitable. We store, handle and pack treats in the same area and cannot guarantee that there hasn't been cross-contamination.
  • Are your treats low in fat?
    Absolutely, all our treats are high in protein and low in fat. Our treats such as fish skin cubes, rabbit ears, hooves, sprats, beef tripe, and our gourmet liver sausages have a low-fat content. They are great for our furry friends who are watching their figure.
  • What is Crude Ash?
    The term “crude ash” refers to the amount of minerals present in our treats, such as calcium, phosphorus and magnesium. It does not mean that we add ash to our treats. ​ Minerals are an essential class of nutrients. They are needed for the development and function of your dog’s body. They help to balance body fluids and to support strong bones and teeth.
  • Do your treats smell?
    Some of our treats do have a natural smell, but none are overwhelmingly stinky. Our treats are 100% natural and contain no chemicals or additives, unlike many high street brands that use flavorings or wash their chews in bleach to remove the natural animal smell. If you store them in an airtight container in a cool place, they should not smell to us. However, dogs have a great sense of smell, and what may seem smelly to us will be irresistible to your fur baby.
  • Are your treats actually natural?
    Yes, all our treats at Logan's Natural Treats are 100% natural. We ensure that nothing you buy from us contains anything other than natural ingredients. Our treats are made from animal parts that have been air-dried to lock in all the precious goodness. We wouldn't give your little fur baby anything we wouldn't allow our own dog to have.

Logans Loyalty Points

We have a reward programme called Logans Loyalty Points. Each time you shop with us you earn points which you can then redeem on your next order. 

To learn more about how to earn and redeem points click here

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